Terms & Conditions

General Terms and Conditions (GTC) for the Online Shops of Brandtale, a division of Textildruck Europa GmbH

§ 1 Scope

  1. These GTC apply to the delivery of movable goods that you order via our online shop, www

  2. Our offers and deliveries are made exclusively based on these GTC. These GTC also apply to all future business relationships with companies, even if they are not expressly agreed upon again. Unless otherwise agreed, the inclusion of the customer’s own GTC is hereby rejected.

  3. The current version of our GTC can be accessed and printed at https://

§ 2 Conclusion of Contract

  1. The presentation of goods in the online shop is a non-binding invitation to order goods.

  2. By clicking the "Place order with obligation to pay" button, you make a binding offer. You will then receive an order confirmation via email, confirming the receipt of your order. This confirmation does not yet constitute acceptance. A purchase contract is only concluded when we accept your order within one week by sending an order confirmation or by delivering the goods.

§ 3 Prices, Payment Terms, Payment Default

  1. The offered purchase price is binding and includes statutory VAT.

  2. You can choose from various payment methods:

Credit Card:
Upon ordering, you submit your card data. After validation, we request the card provider to initiate payment.

PayPal / PayPal Express:
You are redirected to PayPal, log in, and authorize payment. The transaction is processed automatically by PayPal.

Sofort:
Redirected to Sofort GmbH. Requires a PIN/TAN-enabled online banking account. Payment is made immediately after authorization.

Amazon Pay:
Redirected to Amazon to log in and confirm payment details. You return to our shop to finalize the order. Payment is then processed automatically.

Klarna Financing:
In cooperation with Klarna AB, we offer installment purchases (available to consumers only). More info:
https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

Klarna Invoice Purchase:
Also via Klarna AB. Consumers only. You pay within 14 days of receiving the goods. Terms:
https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0

  1. The legal rules regarding payment default apply.

§ 4 Set-Off / Right of Retention

  1. You may only offset claims that are legally established, undisputed, recognized by us, or mutually linked to our claim.

  2. You may only exercise a right of retention if your counterclaim arises from the same contractual relationship.

§ 5 Delivery, Retention of Title

  1. Unless otherwise agreed, we deliver to the address you provide.

  2. Goods remain our property until full payment is received.

§ 6 Right of Withdrawal

1. Right of Withdrawal:
You may cancel this contract within 14 days without giving any reason. The period begins when you or a third party (other than the carrier) takes possession of the goods.

To exercise the right, notify:

Brandtale, a division of Textildruck Europa GmbH
Grenzstraße 15, 06112 Halle (Saale), Germany
Email: support@brandtale.eu

You may use the sample withdrawal form, but it is not mandatory.

2. Consequences of Withdrawal:
If you cancel, we refund all payments including delivery costs (except extra costs for a different delivery method) within 14 days. The refund will be made using the original payment method unless agreed otherwise.

We may withhold the refund until goods are returned or proof of return is provided.

You must return goods within 14 days of cancellation notice. You bear the cost of return shipping. You are only liable for diminished value due to handling beyond what is necessary for checking condition, features, and functioning.

3. Sample Withdrawal Form:
[Text of form provided in original – omitted here for brevity.]

4. Exclusion of Withdrawal:
No right of withdrawal applies for:

  • Custom-made or personalized goods (e.g., T-shirts with your photo/name)

  • Sealed goods not suitable for return due to hygiene if unsealed

  • Audio/video/software products in sealed packaging once unsealed

§ 7 Liability for Defects

  1. We are liable for defects per statutory provisions. You must notify us of obvious defects in writing within 2 weeks. Otherwise, warranty rights expire, unless the defect was fraudulently concealed or a quality guarantee was given.

  2. Warranty period is 2 years for new goods and 1 year for used goods from the transfer of risk. § 8 applies for damages due to defects.

  3. No guarantees in the legal sense are granted.

§ 8 Liability for Damages

  1. We are fully liable for intent, gross negligence, and under the Product Liability Act. We are also liable for injury to life, body, or health due to slight negligence.

  2. In other cases, we are only liable for slight negligence if a fundamental contractual duty is breached (cardinal obligation). Liability is limited to foreseeable damages typical for the contract. These limitations also apply to our agents.

§ 9 Limitation of Our Claims

Our claims for payment expire after 5 years, deviating from § 195 BGB. § 199 BGB applies regarding the start of the limitation period.

§ 10 Place of Performance, Governing Law, Jurisdiction

  1. Unless otherwise stated, the place of performance and payment is our business location. Statutory jurisdiction rules remain unaffected unless paragraph 3 applies.

  2. This contract is governed by German law. If consumer protection laws in your country are more favorable, those apply (Art. 6 of Regulation (EC) 593/2008).

  3. If you have no general place of jurisdiction in Germany or another EU country, the exclusive jurisdiction for disputes is our business location.

As of: 06.06.2018