Returns

§ 6 Right of Withdrawal

(1) Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

Brandtale, a division of Textildruck Europa GmbH
Grenzstraße 15, 06112 Halle (Saale)
Email: support@brandtale.eu

by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.

(2) Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from you choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your notification of withdrawal from this contract. We will use the same means of payment for the refund that you used for the original transaction, unless expressly agreed otherwise; in any case, you will not be charged any fees for this refund.

We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct costs of returning the goods.

You will only be liable for any loss in value of the goods if this loss in value is due to handling the goods in a way that was not necessary for checking the nature, characteristics, and functioning of the goods.

(3) Model Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.

To:

Brandtale, a division of Textildruck Europa GmbH
Grenzstraße 15, 06112 Halle (Saale)
Email: support@brandtale.eu

I/We hereby withdraw from the contract I/we concluded for the purchase of the following goods:

Ordered on / received on

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is submitted on paper)

Date

(4) The right of withdrawal does not apply to the delivery of goods that are not pre-manufactured and for which the consumer's individual choice or specification is crucial for their production, or which are clearly tailored to the personal needs of the consumer (e.g., T-shirts with your photo and your name), to the delivery of sealed goods that are not suitable for return due to health or hygiene reasons, if the seal was removed after delivery, or to the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.